EZMaxRequest 1.2.5

A Comprehensive Approach to Initiating and Tracking Work Requests

Effective operations and maintenance rely heavily on fostering a positive community experience. For organizations, this often translates into having a reliable and straightforward mechanism for community members to initiate work requests, monitor their progress, and engage with technicians.

The traditional approach to entering a work request typically involves a phone call, online form submission, or email to a service center, after which the information is manually entered into IBM Maximo®. Following the initiation of a work order, the communication process can become cumbersome, involving numerous phone calls, voicemails, and emails, causing frustration for both requestors and service center teams.

EZMaxRequest emerges as a robust mobile application designed to enhance request management. It empowers authorized community members to initiate Maximo work requests, upload images, communicate directly with service providers, and gain real-time insights into ongoing progress—all through an intuitive and secure mobile interface customized to meet an organization's unique requirements.

Key Features of EZMaxRequest

• Work Request Initiation: EZMaxRequest allows authorized users to initiate requests by attaching images, making annotations, and incorporating voice-to-text descriptions while providing real-time visibility into the status of their requests.
• Request Management: The application includes an easy-to-use administrative tool for service center teams to manage community work requests effectively. Features include filtering requests, status updates, and managing requestor information within an intuitive interface.
• Custom Forms: Utilize the integrated form editor to design custom forms tailored to organizational needs. The drag-and-drop functionality allows seamless organization and reordering of form elements. Active forms direct request entries straight into your Enterprise Asset Management (EAM) system while maintaining a version history for future reference.
• Push Notifications: Keep requestors informed with proactive notifications regarding progress updates, including real-time receipts, technician assignments, and significant status transitions. Technicians using EZMaxMobile also receive immediate assignment notifications on their devices.
• Configurable User Interface: Configurable forms offer flexibility in creating an integrated experience aligned with organizational goals, fostering community trust, and enhancing user satisfaction.
• Map View: Input service locations through an interactive map interface. Administrators can analyze the distribution of work requests across various locations and assign technicians based on proximity.
• Maximo Integration: EZMaxRequest integrates seamlessly with Maximo, ensuring that all requests adhere to existing rules, permissions, validations, and workflows typical within your service center environment. Requestors access information strictly according to established business rules.
• Conversations: Facilitate communication between your team and community members by enabling service providers to reach out for additional task details. This dialogue is preserved with logs attached to the Maximo work record.
• User Authentication: EZMaxRequest employs industry-standard authentication protocols allowing secure sign-up and sign-in via social identity providers such as Google, Facebook, and Amazon through OAuth 2.0. It also supports Single Sign-On (SSO) solutions like Microsoft Active Directory via SAML 2.0. Multi-factor authentication (MFA) can be enabled for additional security measures against unwanted access.